If you still have issues, it's best to contact technical support. Launch K3000 and select Scan -> Scanner Setup -> Select Scanner -> and then select the (TWAIN) driver to initialize.ħ. Click the "Done" button to close out of the "Scanner Configuration" window.Ħ. With the TWAIN driver selected and not ignored: Change "Hold Scanner" to Never, and "Simulate Xfer Ready" to Always On. You may have more than one listing that has (TWAIN) in the name, please select the listing for your scanner that only has (TWAIN) and the name of the scanner if possible, i.e. The (TWAIN) option is typically the most compatible driver. In other words, you want to ignore all scanner listings but this one. You want to uncheck the "Ignore this scanner" box for that device only. After ignoring each scanner available, go back to the list and select the listing that also has the (TWAIN) option. Select all the choices listed there one at a time and check the "Ignore this Scanner" box for each one.Ĥ. At the top-left section of the active window, there is a selection field used to select the scanner devices installed on your computer. If you do not have this option, please check with your IT department if you are at a school or work site, otherwise launch normally.ģ. Open the ScanConf.exe application by right-clicking it and selecting "Run as Administrator". Open the following folder: C:\Program Files (x86)\Kurzweil Educational Systems\Diags - If you cannot find the Program Files (x86) folder, check in C:\Program Files\Kurzweil Educational Systems\Diags instead.Ģ. If above does not help, please see the below information on how to use our scanner diagnostic tool:ġ. If that happens, you would need to power cycle your scanner and or reboot your computer and try again. Please be aware that this may lock up your scanner device if it fails. There will most likely be multiple devices in the list for your scanner that you own. Please select your scanner device for the scanning window to function.įirst, try changing your scanner source in Kurzweil via the Scan Menu > Scanner Source > Select scanner option. You are looking for a “Show” button that may need to be expanded with and arrow > under shared devices. You first scan with Kurzweil you have to select a device from the left pane. When your reboot is complete, make sure your scanner is in the "ON" or "Ready" state, open Kurzweil and attempt to scan. As your scanner may be locked up, please power off your scanner and power it back on, then reboot your computer.ģ. Kurzweil may also not stop scanning or only scan the first page.īefore attempting troubleshooting, it is best practice to make sure you have the latest update/patch for Kurzweil 3000. Your scanner may fail to initialize or Kurzweil may crash during the scan process. The scanner is not working properly with Kurzweil. If you are scanning multiple pages, it's best to use the multi-page option before starting your scan. pdf or another supported image type using your scanner's bundled software or your OS scanning software, and then open the scanned files directly inside Kurzweil. Note: If you find that your scanner is not compatible with Kurzweil, you can always scan in images as. *First read this article for general scanner support information: General Information: Scanner setting changes that fix most scanner issues (Win/Mac)Īpplies to all versions of Kurzweil 3000 (Win/Mac) General Information: Scanner setting changes that fix most scanner issues (Win/Mac) 4.3.
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